AIVX Labs Refund and Cancellation Policy Explained
Written by the AIVX Labs team · Published August 2026
Cancellation on AIVX Labs is self-serve, one click, no retention call, and no cancellation fee — that part is straightforward. Refunds are a narrower question: rather than claim a specific refund window or guarantee that isn't actually documented here, the honest answer is that cancellation stops future billing immediately, and any request about a specific recent charge should go directly to support rather than rely on a blanket policy this page would otherwise have to invent.
Key takeaways
- Cancellation is self-serve, one click, no phone call, no retention offer gate, and no cancellation fee.
- Canceling stops future billing — access typically continues through the end of the period already paid for, then the account drops to Free rather than being deleted.
- Paid-tier trials run 14 days; a card is required to start one, and nothing is charged until the trial ends, so canceling before it ends avoids any charge entirely.
- For a refund request on a specific recent charge, contact support directly rather than assuming a fixed refund window — that's the accurate answer, not a fabricated guarantee.
How cancellation actually works
Cancellation runs through Stripe's own billing portal, reachable from the Billing page inside the account. It's a self-serve flow — no phone call, no retention offer standing between you and canceling, and no hidden extra step required to complete it. This is consistent with standard click-to-cancel expectations: if signing up takes one click, canceling should too, and it does here.
What happens after you cancel
Canceling stops future billing immediately. Access to the paid tier typically continues through the end of the period you already paid for — you're not cut off mid-cycle after paying for the full month. Once that period ends, the account drops down to the Free tier rather than being deleted, which means the account itself, and the 25-credit Free allowance, stay available afterward if you want to keep using the platform at a lighter level.
The trial period and billing
Paid tiers can start with a real 14-day trial through Stripe checkout. A card is required to start it — that's standard for a real trial attached to a real subscription — but nothing is charged during those 14 days. If you cancel before the trial ends, no charge happens at all. If the trial runs its course without canceling, the subscription bills automatically at the tier's normal price. See the full pricing breakdown for exact tier prices.
Refunds: the honest answer
This is the part where it would be easy to write something reassuring-sounding and vague — a “30-day money-back guarantee” or similar — without that actually being a documented policy. That's not done here. What's accurate to say: canceling stops all future billing immediately, and it's the right first step regardless of whether a refund is also being requested. For a specific question about a charge that already went through — whether it was a mistake, a duplicate, or a trial that converted unexpectedly — the right path is contacting support directly with the account and charge details, so it can be looked at individually rather than answered by a blanket rule stated on a marketing page.
The Free tier has nothing to cancel
Because the Free tier never involves a card or a subscription, there's nothing to cancel or refund on it in the first place — it's simply a 25-credit monthly allowance with no billing attached. If cancellation and refunds are a concern going in, starting on Free and only moving to a paid tier once you're confident is the lowest -risk way to evaluate the platform. See Is AIVX Labs Worth It? for that broader decision, or Is AIVX Labs Legit? for the billing and trust basics.
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Create Your Account NowFrequently asked questions
How do I cancel my AIVX Labs subscription?
Through Stripe's own billing portal, reachable from the Billing page inside your account — a standard self-serve flow with no phone call, no retention rep, and no hidden step required to complete it.
Is there a cancellation fee?
No — cancellation is free and immediate to initiate, with no penalty charge for canceling.
Will I lose access the moment I cancel?
Canceling stops future billing right away; access to what you already paid for typically continues through the end of the current billing period, after which the account drops to the Free tier rather than being deleted.
Can I get a refund for a charge that already went through?
This page doesn't state a fixed refund window or guarantee, since that isn't something to responsibly invent. For a specific refund request on a recent charge, contact support directly and they can look at your individual case.
If I cancel during the free trial, am I charged anything?
No — canceling before the 14-day trial ends means the subscription never bills. A card is required to start a paid-tier trial, but nothing is charged during the trial period itself.